Contact
the Cisco.com Support Team
This Contact the Cisco.com Support Team form will allow you
to fill out a form to contact Cisco about any issues you might
be having with the web site, and request a response as needed.
Please choose from the options listed below so we can route
your comments and questions to the appropriate groups at Cisco.
For fast access to Cisco Customer Service, including help
on Order Status, Changes, Returns or Internet Commerce Tool
assistance - use the online Customer Service Case Management
tool.
Cisco Service Levels Cisco Customer Service is committed
to fast response with most cases receiving confirmation within
eight hours and complete resolution within 48 hours. The time
taken for the complete resolution of a case varies according
to the complexity of the request; however we aim to resolve
cases on average within 48 hours.
To contact Cisco Customer Service, please refer to the
e-mail addresses and phone numbers in these regions.
- Asia Pacific
- Internet Commerce: ic-support-apj@cisco.com
- Customer Service: ic-support-apj@cisco.com
- Japan
- Customer Service: cs-support-nihon@cisco.com
- EMEA
- Internet Commerce: ic-support-emea@cisco.com
- Customer Service: cs-support-emea@cisco.com
- The Americas
- Internet Commerce: ic-support-us@cisco.com
- Customer Service: cs-support-us@cisco.com
